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Swarovski crystals are loved by many around the world. With countless high-end designer and retail partners, they adorn everything from evening gowns to cell phone covers. And people’s love of Swarovski has made it a prized collector item, particularly for figurines and jewelry. But what happens if someone chips their crystal teddy bear? At the recent SAP Leonardo Live event in Frankfurt, Werner Huber, Corporate IT Manger from Swarovski, explained the process. “In the past,…

Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes customer tickets, proposes solutions and prioritizes the tickets for customer service employees. There is consensus in the market that a compelling customer experience is critical to business success. Companies that align the business around their customers retain more of them, increase sales, and attract new business through positive word of…